How to get started with running a marketing webinar

…..And why you cannot afford not to be running one!

This week I am please to include a guest blog by Virginie Chasseriau from A Cup of Learning.

Everyone loves webinars! They are time-saving, cost-effective and easy to connect to! All you need is an Internet connection and that’s it.

Nowadays, 2,000 million people a month are connected to Facebook, 328 million a month to Twitter, 700 million a month to Instagram and 467 million users on LinkedIn (source: © Statista 2017). How many are your prospects? 20%? 10 %? Even 1%?

# your prospects Facebook Twitter Instagram LinkedIn
20% 400,000,000 65,600,000 140,000,000 93,400,000
10% 200,000,000 32,800,000 70,000,000 46,700,000
1% 20,000,000 3,280,000 7,000,000 4,670,000

Social media have removed all barriers and it’s never been so easy to connect. Today, the power lies with technology. How well do you know it? How well do you use it? Website, emails, marketing campaign are powerful tools to raise awareness about your product or service. But how do you engage the discussion with your prospects? To stand out from the crowd, to be noticed among such a busy environment, a marketing webinar is the mean to use.

A webinar is a seminar over the web. With a webinar, you engage in a conversation with prospects. You give them valuable information and they can react, ask questions and get an answer. A webinar is a cost-effective and time saving mean to engage a conversation with prospects in order to convert them as customers.

Is a webinar for you?

Yes, if:

  • You sell a product or a service
  • You are passionate about your business and you are an inexhaustible source of information
  • You want to grow your business without compromising time with friends and family

No, if:

  • You are too specialized and only targeting a “niche” community (but is it really a narrow local niche?…)
  • You target an older generation not used to technology

Running a marketing webinar is not costly (only a monthly fee for the webinar platform is required) and therefore your product does not have to be expensive to be worth a webinar. With the potential to target thousands of people, there is a multiplicative factor to generate a big return on investment. And it is also the opportunity to develop subscriptions and loyalty programs. As you engage the conversation with your customers, you want to create that special relationship with them.

What do you need to get started?

A little bit of gut and:

  1. An appealing landing page with an easy registration process. 60% of people interested in a webinar give up on the registration page as it is too complicated or too long.
  2. A structured engaging presentation to deliver a crystal-clear message and, at the same time, engage a conversation with participants. Engaging means that participants are physically doing something to eradicate all distractions around them. Distractions that could stop them from listening to you.
  3. A webinar platform: there are several platforms and you should choose yours based on your budget and expectations. And, regardless of your choice, it is important to get familiar with your platform before delivering a live webinar. Technology is not always our best friend so make sure you know:
    1. How to get your microphone on
    2. How to mute the audience
    3. How to use tools such as chat area, video, polls, sharing screen…

If technology is not your thing, or if you do not have time, it may be a clever idea to work with a webinar producer. A webinar producer removes all the hassle before, during and after the webinar, so that you can only focus on what you do best: talking about your product or service, talking about your passion.

Furthermore, a webinar producer will:

  • set-up the platform to fit your needs,
  • introduce the webinar and polls,
  • manage any technical issues (such as if participants cannot hear you, cannot log-in) or manage questions that could be answered without asking the presenter (e.g. When will the recording be made available?),
  • keep participants active.

A webinar will save you time in marketing… really?

Even if webinar platforms are more and more powerful with a broad range of possibilities, there are still a lot of human participation needed to prepare a webinar. You’ll need time to structure your message and build a presentation, to design a landing page, to learn how to use the webinar platform and to rehearse.

But, once this is done, you can deliver your webinar many times over. Since webinars can be recorded, they can be easily integrated to your marketing strategy. And you can still reach people who have registered but haven’t turned up.

Once your webinar is ready, there will be no more preparation, saving you time to spend for what really matters to you: children, husband, spouse, family, friends, your hobby… Everything is allowed!

 

Author: Virginie Chasseriau from A Cup of Learning.

Virginie is an experimented trainer who has worked for 15 years in a Corporate environment. She has extensive experience in delivering webinars and implementing blended learning strategies. With her company, A Cup of Learning, Virginie supports self-employed and small businesses to develop and run engaging marketing webinars that convert.

Like her Facebook page to be kept posted with webinars and training programs.

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Email – the dreaded ‘delivery status notification (failure)

This week I am welcoming my first guest blogger – Holly Thorne from Virtual Angels

UNDELIVERABLE: your email

Imagine: you’ve spent ages composing an email. Pressed send and then… in a matter of seconds, back comes the dreaded ‘delivery status notification (failure)’.  That’s not so bad if it’s just one email, but what if you’ve just sent your latest email campaign and it’s not just one bounce but a large percentage of your campaign list.  You might be losing out on valuable customers.

Contact details can be wrong for many reasons; the details were recorded incorrectly; the person has moved roles or companies; or maybe they’ve changed their name.  These are just some of the reasons but what can you do to keep information up to date?

Set up a Database

Create a database or consider signing up to a CRM system that’s suitable for your business.  If your contact details are all in one place, you’ll know where to find them. Many CRM systems can now integrate with your emails or other marketing tools to make updating contact information even simpler.  With a contact database you can make notes or create tags so that you can record information such as when you last contacted someone, their preferred name or where you met them.

When choosing a system, consider if you require restricted access (e.g. logins with password access), multiple user logins or customisable fields. If using an online CRM system, check where your data will be stored and how it will be kept safe.

Your contact database should be your ‘single source of truth’ when it comes to contact information and if you have other team members, you need to ensure they know this too. That way, if you’re off sick or a member of staff leaves, the rest of your team can still find relevant information – so contacts are still contactable.

Back it up!

If you’re keeping an electronic database, back it up at least once per week. Ensure the backup is secure and cannot be accessed by people who should not have access to it.

Maintain and Update

It’s really important that you regularly review and update your contact database, also known as ‘data cleaning’. The best trick for this is little and often – spot check contact records and as soon as you become aware of any changes, update them.

If someone’s email bounces, make a note of it the first time. If it bounces again, try contacting them in a different way to see if they are still using that email, or if they have an alternative one they would like you to use.

Ultimately, you can have the fanciest CRM system in the world, but it you don’t have good quality data you may as well have a carrier bag messily stuffed full of business cards!

Finally – The Data Protection Act 1998 outlines your legal obligations when you hold information. This includes keeping personal data accurate and up to date. If you’re unsure of your obligations, check out the ICO website for more information.

If you would like to learn more about setting up a CRM system, Holly would be happy to chat with you.  Her email is holly@virtualangels.co.uk.